i have been emailing (through booking.com to the sercoel suites del mar my name is *Ju...

GetHuman2945462's Question About A Booking issue with Booking.com from May 2019

Help with my Booking.com issue
The issue in GetHuman2945462's own words
i have been emailing (through booking.com to the sercoel suites del mar my name is *Julie Healey*details below of all reservation including number , i have simply asked for a receipt for the money as this is one of these hotels that take your money in full when you pay .. whilst i have no problems what ever with that i merely want a receipt ! they have sent * emails so far asking for my email address i replied now they want my name address booking agent date i paid etc passport number!! to issue a receipt... ( I have done this ) i have even sent them a copy of my bank stamen t showing clearly the money paid to them on **th april ****. i still have no receipt .. can you please intervene and get them to send me one ,thanks julie *Check-in: *Mon ** Jul ******Check-out: *Thu ** Jul ******Property name: *Sercotel Suites del Mar**Booking number: *************Total guests: *

GetHuman2945462 did not yet indicate what Booking.com should do to make this right.

How GetHuman2945462 fixed the problem
i emailed hotel direct that got my problem sorted thank you
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Question About A Booking issue
Reported by GetHuman2945462
May 18th, 2019 - 2 years ago
Fixed
GetHuman2945462 shared how to fix
Seen by 6 customers so far
Similar issue to 14089 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman2945462 started working on this issue
May 18th, 2019 4:28pm
GetHuman2945462 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:21am