I arrived at my hotel and to discover the towels were dirty and damo, there was water a...

GetHuman2944498's Refund My Booking issue with Booking.com from May 2019

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The issue in GetHuman2944498's own words
I arrived at my hotel and to discover the towels were dirty and damo, there was water all over the floor, the sheets and pillow cases were dirty, there was a spot on the bed that looked like someone wiped their nose and a spot on the sheets that looked like blood. The toilet seat was also dirty. There were several other things but nothing worse than the bed and toilet. The gentleman up front cancelled my booking and said I would get a refund. But I booked through booking.com and have to speak with you about it. I would really appreciate a refund as I had to go across the street at * in the morning to get a last minute room and pay more money.
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Booking.com

Refund My Booking issue
Reported by GetHuman2944498
May 18th, 2019 - a mon ago
I have an issue with Booking.com too
Not resolved
Seen by 5 customers so far
Similar issue to 14076 others
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Timeline
GetHuman2944498 started working on this issue
May 18th 12:34pm