reservation *************I am reaching out trying to find someone to help me. I cannot...

GetHuman-joykaman's Overcharge on Account issue with Booking.com from May 2019

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The issue in GetHuman-joykaman's own words
reservation *************I am reaching out trying to find someone to help me. I cannot send a complaint to customer service regarding customer service because I will not receive help. **I made a recent reservation for a hotel and a couple days prior to my travels I noticed that the price dropped. I reached out to customer service via the booking app asking if I can receive the lower price since it is the same room at the same hotel. The first response from customer service was that they do not see room available for the hotel and can not help me. I replied that they relying because I am on the website at the moment looking at the room, one click away from booking it for the cheaper price. The net email I receive from customer service stated they see the room but the price they see is not what I see. I responded with an email stating how much I was to pay before and after taxes and I gave the price before and after taxes of what I see online. I even gave what my refund should be. I was never informed through the chat that I should send a link or screenshot of what I was looking at. The app doesn’t allow us to send pictures so that would have been impossible. I receive another email saying what they will refund and I respond that that price is wrong. We go back and forth with customer service saying what they will pay and me saying that is incorrect. Never was I informed that the only way to fix this was to send a screenshot. I contacted customer service inquiring about the price match. Why wasn’t the first response I received from customer service stating to send a screenshot??!! That would have been so the best answer and then I wouldn’t have this headache. By now I was on the trip and there is no way to see the price of the room. **I called customer service today and spoke with Anna senior customer service rep and was informed I should have sent a screenshot. How convenient is this?! Now that there inso way for me to get the screenshot am I informed that I should send one!! She continually talked over me and raised her voice. She didn’t admit any fault of her team but blamed me. She stated i know the protocol for receiving a refund since I asked for one. If I am contacting customer service inquiring on how to receive a refund, how can she assume I know how it works. I wouldn’t contact customer service for refund and go back and forth with them if I already knew to send a screenshot. ** If you are the appropriate person to resolve this issue please help.**If you are not who I need to contact to resolve this issue may you direct me to the appropriate individual.

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Booking.com

Overcharge on Account issue
Reported by GetHuman-joykaman
May 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13541 others
0 customers following this

Timeline

GetHuman-joykaman started working on this issue
May 9th, 2019 7:28pm

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