Dear Sir*Madame,***I would like to have a refund for my booking number ****.***.*** und...

GetHuman-venues's Refund My Booking issue with Booking.com from May 2019

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The issue in GetHuman-venues's own words
Dear Sir*Madame,***I would like to have a refund for my booking number ****.***.*** under the name Andrew Moseley, because:*- The front door lock was covered in sellotape*- The hallway had no lighting *- The bathroom wasn’t clean and the light switch didn’t work ( I was instructed to hit the switch if it didn’t work) *- The owner*Manager were working in the room next door *- The room had no lock (this isn’t stated in the main facilities of section of booking.com but hidden in the other information section). *- The safe was tiny and hardly secured to anything. **I didn't feel safe staying in the room*apartment so even if my photo identification was taken I left the property and went to find something else.**Because of all of that I would like to have my refund back.***Thank you.

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Booking.com

Refund My Booking issue
Reported by GetHuman-venues
May 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13515 others
0 customers following this

Timeline

GetHuman-venues started working on this issue
May 9th, 2019 11:12am
GetHuman-venues indicated the issue is not fixed yet.
May 10th, 2019 7:57am
GetHuman-venues indicated the issue is not fixed yet.
May 10th, 2019 11:22am