Yesterday (April **) Booking.com agent informed me that due to Easter they shall solve the problem of room rate on Monday, April **. After the date change the total payment has been increased to Shekels *,***.** although the total number of nights was reduced. (Now is total * nights instead of *). Even today (Easter Sunday) in booking.com site the same type room at Golden Walls Hotel could be booked for Shekels *,***.** for * nights. I am a loyal costumer to booking.com more than ** years and I never chose the service rates with restrictions when making any bookings .Booking.com has Price Match policy and they should correct the total room rate.

GetHuman-milris's customer service issue with Booking.com from April 2019

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The issue in GetHuman-milris's own words
In phone conversation with Customer Service (* times) I tried to solve the problem with booking.com agents. The third agent was helpful and promised to find a fair solution. ... Confirmation No. ********** Hotel Golden Walls, Jerusalem, Israel*Due to new airline schedule we are forced to modify our booking. We shall arrive in Jerusalem on Thursday, April **, **** in the morning and leave on Tuesday morning of April **, **** (* nights) instead of previously booked stay from Wednesday, April **, **** to May *, ****. (* nights). Please resolve the problem. Thank you. Milovan Ristic
I expect to get correct rate for my stay at Golden Walls Hotel, Jerusalem
I am booking.com loyal customer for very long time (Genius * Frequent Traveler)
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Booking.com

Room reeservation: the date changes and price
Customer service issue
Reported by GetHuman-milris
Apr 20th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 12548 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-milris started working on this issue
Apr 20th, 2019 2:31am
GetHuman-milris indicated the issue is not fixed yet.
Apr 21st, 2019 7:48am
GetHuman-milris indicated the issue is not fixed yet.
Apr 21st, 2019 8:54am
GetHuman-milris indicated the issue is not fixed yet.
Apr 21st, 2019 9:13am
GetHuman-milris confirmed the issue is fixed. Hooray!
Apr 21st, 2019 9:15am

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