I went online to book a room with Hampton inn in Omaha. I had no clue I was booking th...

GetHuman2642752's customer service issue with Booking.com from March 2019

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The issue in GetHuman2642752's own words
I went online to book a room with Hampton inn in Omaha. I had no clue I was booking thru booking.com and would be charged if we couldnt make it. It was a blizzard that weekend and we couldn't make it. I called the Hampton inn and talked to a young man and he said since it was a bliazzard and not our fault we would not be charged. I received my bill today and we were charged ***.**. I feel since it was beyond our control we should get our money baxk.
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Booking.com

Customer service issue
Reported by GetHuman2642752
Mar 30th, 2019 - 6 mons ago
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Timeline
GetHuman2642752 started working on this issue
Mar 30th 8:21pm