Just to clarify that I had to cancel my booking at sea haze apartment . Poole yesterda...

GetHuman-ruthbarb's Refund My Booking issue with Booking.com from March 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-ruthbarb's own words
Just to clarify that I had to cancel my booking at sea haze apartment . Poole yesterday. Friday **-sun**r*servation n* **********.***My wife was taken into hospital urgently. **I had contacted the property yesterday morning to ask for a refund. **The owner Jackie has been brilliant and very understanding. **I believe that a full refund has been credited to our account **Thank you**Ruth and Luc BARBIER
GetHuman-ruthbarb did not yet indicate what Booking.com should do to make this right.
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How GetHuman-ruthbarb fixed the problem
I contacted the property directly when I realised I was unable to attend due to an urgent day in hospital
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Booking.com

Refund My Booking issue
Reported by GetHuman-ruthbarb
Mar 30th, 2019 - 6 mons ago
I have an issue with Booking.com too
Fixed
GetHuman-ruthbarb shared how to fix
Seen by 3 customers so far
Similar issue to 11687 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-ruthbarb started working on this issue
Mar 30th 12:28pm
GetHuman-ruthbarb confirmed the issue is fixed. Hooray!
Mar 30th 12:29pm
GetHuman-ruthbarb confirmed the issue is fixed. Hooray!
Mar 31st 8:06am