Hi,**I am extremely upset by my latest experience with booking.com. I have been using t...

GetHuman2546829's customer service issue with Booking.com from March 2019

3 views | 11155 similar | 0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman2546829 to get a Booking.com rep on the line!
Always use the GetHuman Phone to call Booking.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2546829's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2546829 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman2546829's own words
Hi,**I am extremely upset by my latest experience with booking.com. I have been using the service avidly for years, but this last happening has really upset me and is extremely poor service.**I booked to stay at India House Hostel for * nights in a private room. After ubering all the way to the hostel, I was at reception at *am and told that my reservation wasn’t on their systems and wasn’t valid. They even double checked my booking.com confirmation number against the system and it never came up. On my app and email, my accommodation was confirmed, but they did not have my reservation. **They also mentioned that booking.com had double booked and messed up many of their bookings over the month of March. **They did not have any space for me, so at *am I was forced to frantically try find new accommodation in a city I had just arrived in. The cheapest private room I could find near by was more than DOUBLE the price than my initial booking. **This experience has not only left me exhausted, stressed, but I have also had to spend over an additional $*** on accommodation and transport. **This is EXTREMELY poor service.**Could you please feedback to me on this matter as it is actually unacceptable. **My confirmation number is: **********

GetHuman2546829 did not yet indicate what Booking.com should do to make this right.

How GetHuman2546829 fixed the problem

We are waiting for GetHuman2546829 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2546829 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman2546829
Mar 19th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11155 others
0 customers following this

Timeline

GetHuman2546829 started working on this issue
Mar 19th, 2019 7:11am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies