Hi,**I am extremely upset by my latest experience with booking.com. I have been using t...

GetHuman2546829's customer service issue with Booking.com from March 2019

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The issue in GetHuman2546829's own words
Hi,**I am extremely upset by my latest experience with booking.com. I have been using the service avidly for years, but this last happening has really upset me and is extremely poor service.**I booked to stay at India House Hostel for * nights in a private room. After ubering all the way to the hostel, I was at reception at *am and told that my reservation wasn’t on their systems and wasn’t valid. They even double checked my booking.com confirmation number against the system and it never came up. On my app and email, my accommodation was confirmed, but they did not have my reservation. **They also mentioned that booking.com had double booked and messed up many of their bookings over the month of March. **They did not have any space for me, so at *am I was forced to frantically try find new accommodation in a city I had just arrived in. The cheapest private room I could find near by was more than DOUBLE the price than my initial booking. **This experience has not only left me exhausted, stressed, but I have also had to spend over an additional $*** on accommodation and transport. **This is EXTREMELY poor service.**Could you please feedback to me on this matter as it is actually unacceptable. **My confirmation number is: **********

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Customer service issue
Reported by GetHuman2546829
Mar 19th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11155 others
0 customers following this


GetHuman2546829 started working on this issue
Mar 19th, 2019 7:11am