Good day, Please note that I was booked for * days to stay at SUPER * BY Wyndham San D...

GetHuman2474098's customer service issue with Booking.com from March 2019

3 views
 | 
10916 similar
 | 
0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman2474098 to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2474098's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2474098 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman2474098's own words
Good day, Please note that I was booked for * days to stay at SUPER * BY Wyndham San Diego Hotel Circle. We checked in last night and had a terrible experience...the room was very smelly and there were cockroaches. Besides the fact that the receptionist was very unfriendly.....I felt very unsafe and I phoned Booking.com and spoke to Luke and later on spoke to Jelly...we then checked out immediately. We booked in after midnight at Harborview Inn & Suites which was ***% better and were welcomed with a friendly smile and a clean room. I have been using booking.com since **** and was very disappointed in the Super * Circle Hotel!!! Please note that I am not on my South African email which is *****@***.com I can only be reached on a cell no and my USA Cell no is *** ******* Previous reservation no: ********** Pin **** . We would like a full refund as we have paid for our new hotel. I can only forward pictures later but the smell and the cockroaches will not be in the pic... PLEASE ASSIST AS SOON AS POSSIBLE. THANKING YOU FOR YOUR ASSISTANCE IN REGARD TO THIS ISSUE. Kind Regards Esme Cawood cell no: *** *******
GetHuman2474098 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman2474098 fixed the problem
We are waiting for GetHuman2474098 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2474098 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman2474098
Mar 13th, 2019 - 5 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 10916 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2474098 started working on this issue
Mar 13th 6:26pm