Good day, Please note that I was booked for * days to stay at SUPER * BY Wyndham San D...
GetHuman2474098's customer service issue with Booking.com from March 2019
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The issue in GetHuman2474098's own words
Good day, Please note that I was booked for * days to stay at SUPER * BY Wyndham San Diego Hotel Circle. We checked in last night and had a terrible experience...the room was very smelly and there were cockroaches. Besides the fact that the receptionist was very unfriendly.....I felt very unsafe and I phoned Booking.com and spoke to Luke and later on spoke to Jelly...we then checked out immediately. We booked in after midnight at Harborview Inn & Suites which was ***% better and were welcomed with a friendly smile and a clean room. I have been using booking.com since **** and was very disappointed in the Super * Circle Hotel!!! Please note that I am not on my South African email which is *****@***.com I can only be reached on a cell no and my USA Cell no is *** ******* Previous reservation no: ********** Pin **** . We would like a full refund as we have paid for our new hotel. I can only forward pictures later but the smell and the cockroaches will not be in the pic... PLEASE ASSIST AS SOON AS POSSIBLE. THANKING YOU FOR YOUR ASSISTANCE IN REGARD TO THIS ISSUE. Kind Regards Esme Cawood cell no: *** *******
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