I made a reservation for a triple room in Milan and I requested a third bed instead of...

GetHuman-toamooon's customer service issue with Booking.com from March 2019

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The issue in GetHuman-toamooon's own words
I made a reservation for a triple room in Milan and I requested a third bed instead of sofa bed because sofa bed usually not comfortable the hotel confirmed my request but they charge me *** ERU as a pre authorization my question is Am I going to pay extra charge for the extra bed or it’s going to be free as its a replacement of the sofa bed please let me know before you confirm my request for I don’t agree to pay extra money more than the one in my reservation *Thank you for your understanding
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Booking.com

Customer service issue
Reported by GetHuman-toamooon
Mar 12th, 2019 - 5 mons ago
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GetHuman-toamooon started working on this issue
Mar 12th 11:52am