Wife & I traveling to Japan for * nights **** - ******** and booked * hotels. Invited a...

GetHuman2458513's customer service issue with Booking.com from March 2019

2 views
 | 
10849 similar
 | 
0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman2458513 to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2458513's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2458513 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman2458513's own words
Wife & I traveling to Japan for * nights **** - ******** and booked * hotels. Invited another couple - Petersens and I used my email address to book their * hotels in Yokohama, Hiroshima, Himeji and Toyohashi. Your site tells me I have duplicate bookings although the bookings are under * different names, Sasaki and Petersen. For each property, I can cancel up to just before arrival date but for the Petersen's, they must pay a penalty even if canceled today - one month in advance? WHY? Can your system not accommodate your long time customer booking for friends? And, what is the fee if cancelled now although we have no plans to cancel. Curious question.
GetHuman2458513 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman2458513 fixed the problem
We are waiting for GetHuman2458513 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2458513 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman2458513
Mar 12th, 2019 - 5 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 2 customers so far
Similar issue to 10849 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2458513 started working on this issue
Mar 12th 3:00am