Confirmation number: ************I have been having issues with my booking since the da...

GetHuman2387372's customer service issue with Booking.com from March 2019

Help with my Booking.com issue
The issue in GetHuman2387372's own words
Confirmation number: ************I have been having issues with my booking since the day I started my staying here. We had baby roaches in our room that we killed and threw out. Over the weekend there was a man one for up who was yelling about killing himself for a hour. When I called the main desk to ask for thier help they did almost nothing to remove the man from the facilities. And this morning I woke up with my cabinet mirror hanging upside down on the wall from the construction work one floor above me and at least one bed bug in my bed (both incidents I have photos of). I am in desperate need of new accommodations and at least partial refund for my booking so I can move into a much more safe and clean facility as I just move to San Francisco for work. I would to check out as soon as I can so as soon as you can help me that's be great. Thank you for your time.

GetHuman2387372 did not yet indicate what Booking.com should do to make this right.

How GetHuman2387372 fixed the problem
I have been having issues with my booking since the day I started my staying here. We had baby roaches in our room that we killed and threw out. Over the weekend there was a man one for up who was yelling about killing himself for a hour. When I called the main desk to ask for thier help they did almost nothing to remove the man from the facilities. And this morning I woke up with my cabinet mirror hanging upside down on the wall from the construction work one floor above me and at least one bed bug in my bed (both incidents I have photos of). I am in desperate need of new accommodations and at least partial refund for my booking so I can move into a much more safe and clean facility as I just move to San Francisco for work. I would to check out as soon as I can so as soon as you can help me that's be great. Thank you for your time.
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Booking.com

Customer service issue
Reported by GetHuman2387372
Mar 6th, 2019 - 2 years ago
Fixed
GetHuman2387372 shared how to fix
Seen by 9 customers so far
Similar issue to 10624 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

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