The booking is not what we expected, the pictures are not exactly as what you sell in y...

GetHuman-yngesi's customer service issue with Booking.com from February 2019

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The issue in GetHuman-yngesi's own words
The booking is not what we expected, the pictures are not exactly as what you sell in your website, there is not much of anything in the room they gave us, (* towels for the family of *, no dish washers, the only outlets for charging our phones are in the kitchen, that's if the microwave and stove is not on, no WiFi as stated in your website, mattress beds are floppy, the parking is expensive) just to mension the few is . We are just not happy with the room, is the away we can cancel the next * days and just survive today because is the last minute, maybe find a place for us at the parade as we have booked the last * days from your website (**- ** with confirmation number **********) and we were happy there. My booking reference is **********
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Booking.com

Customer service issue
Reported by GetHuman-yngesi
Feb 28th, 2019 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-yngesi started working on this issue
Feb 28th 3:36pm