I made a reservation for Tuesday Feb **th through Booking.com and because of road closu...

GetHuman-sillybea's customer service issue with Booking.com from February 2019

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The issue in GetHuman-sillybea's own words
I made a reservation for Tuesday Feb **th through Booking.com and because of road closure, my brother never made it to the hotel. So I canceled and made one for Wednesday instead. My brother got to the Ramada this afternoon and the lady told him there wasn't a reservation. I got confirmation with a * and a pin * but Erin said it never went through. So, I made another reservation for him tonight and she told me to contact Booking.com and tell them what happened and they would refund the online reservation one that never came through to them because I had to make another. Confusing? A little! Confirmation * is ****.***.*** Pin * ****
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Customer service issue
Reported by GetHuman-sillybea
Feb 27th, 2019 - 3 mons ago
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GetHuman-sillybea started working on this issue
Feb 27th 11:09pm