Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-imsopris may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-imsopris's own words
My family stayed in a hotel called comfort suites Prescott Valley booked through booking.com and in the middle of the night at *:** a.m. alarms went off we were told that there was a child abduction and had to take our children and wait outside in the cold for an hour just to find out that it was a false fire alarm that no one knew how to turn off and unfortunately my * small children where scared to death crying all night and never went back to sleep and because we booked through booking.com the hotel will not give us our money back nor give us any kind of discount and I think this is just terrible we were in fear we were scared we were cold and now I have a sick child from having to go outside with nothing on so I would like to get my money back for this. We stayed on February **rd and left on the **th . *Reservation name. ERIKA GONZALES**THANK YOU*ERIKA
GetHuman-imsopris did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-imsopris fixed the problem
We are waiting for GetHuman-imsopris to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.