My family stayed in a hotel called comfort suites Prescott Valley booked through bookin...

GetHuman-imsopris's customer service issue with Booking.com from February 2019

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The issue in GetHuman-imsopris's own words
My family stayed in a hotel called comfort suites Prescott Valley booked through booking.com and in the middle of the night at *:** a.m. alarms went off we were told that there was a child abduction and had to take our children and wait outside in the cold for an hour just to find out that it was a false fire alarm that no one knew how to turn off and unfortunately my * small children where scared to death crying all night and never went back to sleep and because we booked through booking.com the hotel will not give us our money back nor give us any kind of discount and I think this is just terrible we were in fear we were scared we were cold and now I have a sick child from having to go outside with nothing on so I would like to get my money back for this. We stayed on February **rd and left on the **th . *Reservation name. ERIKA GONZALES**THANK YOU*ERIKA
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Booking.com

Customer service issue
Reported by GetHuman-imsopris
Feb 27th, 2019 - 3 mons ago
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GetHuman-imsopris started working on this issue
Feb 27th 7:54pm