I have booked * nights at Xuan Hien Resort on Phu Quoc island and requested airport pic...

GetHuman-pdiverb's customer service issue with Booking.com from February 2019

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The issue in GetHuman-pdiverb's own words
I have booked * nights at Xuan Hien Resort on Phu Quoc island and requested airport pick up at **.** on **th February.* The resort has emailed me and informed me that there is no pick up at night. I partly chose this resort because it states that there is airport pick up. It should clearly state that there is no night time pick up. Their e mail indicates that if I cancel, even within the * hour time of grace for cancellation that I will be charged the full amount for the three nights.*As retired hotel general manger of ** years I am very annoyed at this situation.*Peter Bridges.
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Customer service issue
Reported by GetHuman-pdiverb
Feb 18th, 2019 - 8 mons ago
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Feb 18th 6:10pm