Due to the icy roads we are unable to get to Kansas City which is about *** miles away...

GetHuman2213215's customer service issue with Booking.com from February 2019

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The issue in GetHuman2213215's own words
Due to the icy roads we are unable to get to Kansas City which is about *** miles away. We were not expecting such a wide spread of ice North of us. We would really appreciate a refund for our stay. We would even take a change in venue South of us to Oklahoma since we are on the Border of the ice storm. I have been a loyal customer to Bookings.com for anytime we travel and enjoy the ease and pricing. If cancellation or change in venue isn’t possible could we move the date? Thank You for your time.
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Booking.com

Customer service issue
Reported by GetHuman2213215
Feb 15th, 2019 - 8 mons ago
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Timeline
GetHuman2213215 started working on this issue
Feb 15th 1:03pm