I called about cancelling my reservation talked to a rep and told her my situation and...

GetHuman2189915's customer service issue with Booking.com from February 2019

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The issue in GetHuman2189915's own words
I called about cancelling my reservation talked to a rep and told her my situation and said please cancel Aina Nalu on April**-** **** she told me okay and to call Aina and tell I wanted to cancel so I did now I'm getting text that did not hear from Booking and I needed was to tell u first which I already did. My niece who works for a condo helped me also and talked to Aina Nalu that's when she told me to call booking first and the rep then told me to call Aina to let them know. My niece also talked to Aina Nalu about that situation but then I had the text of letting booking know which I told her I did my account is*DCF*** and conf * is**********, because that wasn't resolved I tried to cancel it on booking .com again but made another reservation which all I wanted was to cancel. Also I lost my visa and waiting on a new one I'm not smart savy with doing things like this so my niece told me next time let her do this for me. So if you can help me please let Aina Nalu know I want to cancel I didnt know what to do and tried to look for your *. Thank you

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Booking.com

Customer service issue
Reported by GetHuman2189915
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 9777 others
0 customers following this

Timeline

GetHuman2189915 started working on this issue
Feb 12th, 2019 2:44pm