We have a stay through booking.com on ******* to ******** at Karma royal haathi mahal...

GetHuman-mishani's customer service issue with Booking.com from February 2019

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The issue in GetHuman-mishani's own words
We have a stay through booking.com on ******* to ******** at Karma royal haathi mahal. We paid £***. The room and the bathroom are nothing like the photos. The bathroom was not even included in the photos on booking.com. This is false advertisement. When we went to reception to complain they stated that the photos on booking.com are of the villas not the hotel. Nowhere does it state this. This is a scam. We would like our money back but they said we have to contact you. Is this correct? We are very disappointed.*Thanks,*Mishani Renton Love,*Jaya Bhatt
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Customer service issue
Reported by GetHuman-mishani
Feb 7th, 2019 - 3 mons ago
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Seen by 5 customers so far
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GetHuman-mishani started working on this issue
Feb 7th 8:54am