Hi ,I am Maria Caruana, frequent user of booking.com. I had booked a room at Il Promo T...

GetHuman2030194's customer service issue with Booking.com from January 2019

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The issue in GetHuman2030194's own words
Hi ,I am Maria Caruana, frequent user of booking.com. I had booked a room at Il Promo Triq Il Kuncizzjoni Sunrise View, Triq il-Kuncezzjoni, **,QLA **** Qala,Malta*Gozo for Saturday **thJanuary.*CONFIRMATION NUMBER: ***********PIN code: ****. Yesterday I phoned Angela and told her Im sick with the flu and have to cancel but will change the date. She understood my situation and told me to change the dates but now I see I have to pay a fee . Could you please rectify the matter with Angela the owner so I can change the date without having to pay a fee?*Thank you.
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Booking.com

Customer service issue
Reported by GetHuman2030194
Jan 24th, 2019 - 3 mons ago
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Timeline
GetHuman2030194 started working on this issue
Jan 24th 3:25pm