Hi I have booked a * night stay at Bagus Place retreat tioman island confirmation...

GetHuman-tonyspro's customer service issue with Booking.com from January 2019

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The issue in GetHuman-tonyspro's own words
Hi I have booked a * night stay at Bagus Place retreat tioman island confirmation ********** The booking clearly states all inclusive ( there is no other option) and now we have booked with no cancellation the resort has informed us that all soft drinks and alcohol are an extra cost which in my eyes is full board not all inclusive Has this been misleading advertising or a mistake Please can you help
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Customer service issue
Reported by GetHuman-tonyspro
Jan 15th, 2019 - 9 mons ago
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GetHuman-tonyspro started working on this issue
Jan 15th 12:36pm