We made a booking on Sunday * January, in my husbands name a John Warlow, for accommoda...

GetHuman-awarlow's customer service issue with Booking.com from January 2019

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The issue in GetHuman-awarlow's own words
We made a booking on Sunday * January, in my husbands name a John Warlow, for accommodation in Benanto, Sri Lanka, we didn’t get the name of the venue and have been unable to retrieve the information *John, download our app for confirmation on your phone! booking.com*App-aRT*Ce*E*zceWHpH (this link expires soon) we have tried downloading the app but it just refers to my account, Anne Warlow.*Can you help please
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Customer service issue
Reported by GetHuman-awarlow
Jan 7th, 2019 - a mon ago
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Seen by 3 customers so far
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GetHuman-awarlow started working on this issue
Jan 7th 7:42pm