Good morning**I booked for a place to stay in Osaka Japan via from Jan * to...

GetHuman1889921's customer service issue with from January 2019

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The issue in GetHuman1889921's own words
Good morning**I booked for a place to stay in Osaka Japan via from Jan * to Jan * and my confirmation number: *************Since we checked in last Jan *, we have had no heater. I emailed owner to send people to fix but all they have done so far is emIl me how to use the heater remote. I have done all theynsaid but no heat up to now. It is our *nd night in Osaka sleeping in * or * deg. I am with my ** year old mother in law and she can not sleep because of the cold. Please note that if they do not fix the heater on Jan *, i will look for a new place to stay and demand i get a refund. I will provide you with all the necessary email exchange we have to prove that they have done little to fix the problem.*I am also sending you a screenshot of my booking for your reference with one of their responce to me how theynare handling the situation.**Wifi also iant working. **I would appreciate if you could contact owners of our booking to demand that they do something immediately or i will transfer tomorrow and aak that you refund me for the inconvenience
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Customer service issue
Reported by GetHuman1889921
Jan 3rd, 2019 - 4 mons ago
I have an issue with too
Not resolved
Seen by 3 customers so far
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GetHuman1889921 started working on this issue
Jan 3rd 7:30pm