Hi there me and my family booked hotel agrar agadir booking number is ********** We bo...

GetHuman-rastkuo_'s customer service issue with Booking.com from December 2018

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The issue in GetHuman-rastkuo_'s own words
Hi there me and my family booked hotel agrar agadir booking number is ********** We booked * rooms with double beds but were given two rooms with twin beds . The bedsheets were stained and bathrooms were not cleaned. I would appreciate if I could get a better room because am with my mum and dad are they have disabilities and they aren’t happy with the smell of the room and the hygiene were not up to * star hotel standard and they expected to pay more than the correct amount thanks I would much appreciated if you guys as a respectable company can do something about it very kind regards **Kind regards,*Zeynep Kacar
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Booking.com

Customer service issue
Reported by GetHuman-rastkuo_
Dec 5th, 2018 - a mon ago
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GetHuman-rastkuo_ started working on this issue
Dec 5th, 2018 12:20am