I booked a hotel for my son back in November **** for the dates of Dec. **- Dec.**rd...

GetHuman1690842's customer service issue with Booking.com from December 2018

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The issue in GetHuman1690842's own words
I booked a hotel for my son back in November **** for the dates of Dec. **- Dec.**rd ****. I called the Sheraton Centre Toronto Hotel today and they have no record of a reservation. The confirmation number we received is ********** for Connor Bruce McCreedy. WHY does the hotel not have any record of a reservation for him. I'm sending my ** year old and he's going to get to Toronto and not have a hotel room? In addition, I haven't been charged yet and the same room is now $*** less.
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Customer service issue
Reported by GetHuman1690842
Dec 4th, 2018 - 2 mons ago
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GetHuman1690842 started working on this issue
Dec 4th, 2018 9:48pm