i made my booking for the non refundable option as at the time we didn't need to make a...

GetHuman1678129's customer service issue with Booking.com from December 2018

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The issue in GetHuman1678129's own words
i made my booking for the non refundable option as at the time we didn't need to make any changes. Unfortunately but my granddad past away on Thursday as we need to fly back to Pakistan for the funeral and i have been trying to cancel and get a refund since. my tickets are booked and i will be leaving tonight as i need to be there before he is buried. i will not be returning to the UK until the **th Dec once all his affairs are sorted can some please help as it £*** is alot to not get back
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Booking.com

Customer service issue
Reported by GetHuman1678129
Dec 3rd, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman1678129 started working on this issue
Dec 3rd, 2018 12:39pm