Hi, I booked the studio apartment with sea view at Tanjung Point Residences. My confirm...

GetHuman-beefang's customer service issue with Booking.com from December 2018

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The issue in GetHuman-beefang's own words
Hi, I booked the studio apartment with sea view at Tanjung Point Residences. My confirmation number **********. When i booked they stated room with balcony, but when we get the room there is no balcony only the sea view. While i talked to the person in charge he is so rude and said the balcony only for * bedroom apartment. I booked and pay the room because its stated with balcony. The question now why they stated something that is not there? Please assist me on this ASAP. We are really not happy with their service.
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Customer service issue
Reported by GetHuman-beefang
Dec 1st, 2018 - 6 mons ago
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GetHuman-beefang started working on this issue
Dec 1st, 2018 8:30am