Dear Sir*madam,*I am contacting you from EU Monitoring mission in Georgia.*We have rese...

GetHuman1652106's customer service issue with Booking.com from November 2018

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The issue in GetHuman1652106's own words
Dear Sir*madam,*I am contacting you from EU Monitoring mission in Georgia.*We have reservation in your which was done via booking.com as below, * rooms for the period **-** December, ****. (confirmation Number: **********)*We need to change check out date on ** December for * persons (Mr. Hoeeg and Mr. Wathen).*I tried to change check out date via booking.com in their reservations but, it didn’t allow my (it says that I cannot make changes as the rooms are not available for these dates).*Could you please kindly advise how to proceed with date change? *please find below reply from the hotel. they advise to contact you.**Your early respond would be highly appreciated.*Many thanks in advance.*Kind regards,*Tamuna ***From: NH GENEVA CITY ******@***.com* *Sent: ** November **** **:***To: Travel *Travel@EUMM.EU**Subject: RE: ** Thanks! Your booking is confirmed at NH Geneva City**Dear ,**We reply through booking in the morning ,as we said we agree to modify without penalty the thing is every amendments should be done by booking, so please contact them.**Best Regards,*Kassa,**Front Office Departement*Front Office* *NH GENEVA CITY* *Avenue Wendt **-** * **** Gen*ve * SWITZERLAND *T. **** ** *** ** ** * *****@***.com * www.nh-hotels.com
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Booking.com

Customer service issue
Reported by GetHuman1652106
Nov 29th, 2018 - 9 mons ago
I have an issue with Booking.com too
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Timeline
GetHuman1652106 started working on this issue
Nov 29th, 2018 12:19pm