I booked a sleeping place in Dubai airport through booking.com for the night of Satur...

GetHuman1651655's customer service issue with Booking.com from November 2018

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The issue in GetHuman1651655's own words
I booked a sleeping place in Dubai airport through booking.com for the night of Saturday **th November between my flight from Kolkata arriving at midnight and my flight to Auckland leaving **am on Sunday **th *When I eventually found the sleep and fly lounge I was quite exhausted *I am ** years old )The small room with double bed pictured on your site which I THOUGHT I had booked was not what I was shown to*The small uncomfortable claustrophobic cabin I was given was.noisy, cold and unpleasant *I couldn't sleep and got up after a night of tossing and turning with a very bad backache which I am now having treatment for here in Auckland *I would like to know why these small cabins were not pictured on your site*As I said previously, I saw only a fairly ok small room with a decent bed*At the time of bookkng the price was **£*By the time I came to pay it was.***£*For.another **£ I could have stayed.in the airport hotel where I have stayed on previous stop overs
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Customer service issue
Reported by GetHuman1651655
Nov 29th, 2018 - 9 mons ago
I have an issue with Booking.com too
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Seen by 4 customers so far
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GetHuman1651655 started working on this issue
Nov 29th, 2018 8:33am