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Before contacting them, items GetHuman1648257 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman1648257's own words
Hi there *I have a booking with you guys my reference number is ***********I unfortunately have to cancel my booking as my family and I are suffering from some life and family hardships at the moment. The money for the hotel was supposed to be taken out but I don't have the money due to my partner just recently losing his job and because of all the stress I thought the cancellation period was longer. I'm Really hoping we can sort something out.
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