I had a booking in Oct from Oct **th with European Hotel, **-** Argyle Square, London...

GetHuman-mdorrell's customer service issue with Booking.com from November 2018

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The issue in GetHuman-mdorrell's own words
I had a booking in Oct from Oct **th with European Hotel, **-** Argyle Square, London. I had a medical emergency and so cancelled by phone with them more than two days before. They still charged my credit card for a night and after talking to them on the phone today they refuse to refund. I am an unhappy customer and was not treated very politely. They are saying there is no proof that I cancelled. I maintain that their staff are responsible.
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Customer service issue
Reported by GetHuman-mdorrell
Nov 27th, 2018 - 9 mons ago
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GetHuman-mdorrell started working on this issue
Nov 27th, 2018 5:40pm