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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-mdorrell's own words
I had a booking in Oct from Oct **th with European Hotel, **-** Argyle Square, London. I had a medical emergency and so cancelled by phone with them more than two days before. They still charged my credit card for a night and after talking to them on the phone today they refuse to refund. I am an unhappy customer and was not treated very politely. They are saying there is no proof that I cancelled. I maintain that their staff are responsible.
GetHuman-mdorrell did not yet indicate what Booking.com should do to make this right.
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