Hi, in early October I made bookings for Sonesta ES Suites Hotel in Orlando, Florida. I...

GetHuman1617155's customer service issue with Booking.com from November 2018

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The issue in GetHuman1617155's own words
Hi, in early October I made bookings for Sonesta ES Suites Hotel in Orlando, Florida. In my reservation, the policies state breakfast included, free cancellation, and pay at the property. So I don't know why, but they charged me for the first night of all my bookings yesterday (**.**.**). I've been using booking.com for ** years and book hotels only with the pay at the property policy. Never has ever taken
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Booking.com

Customer service issue
Reported by GetHuman1617155
Nov 24th, 2018 - 10 mons ago
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Timeline
GetHuman1617155 started working on this issue
Nov 24th, 2018 5:10pm