A week ago, our airline informed us of a change in our flight itinerary. Instead of a...

GetHuman-moralynn's customer service issue with Booking.com from November 2018

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The issue in GetHuman-moralynn's own words
A week ago, our airline informed us of a change in our flight itinerary. Instead of a * hour layover in Ascusion Paraguay, we'd be there for almost ** hours. So we decided to book a hotel room for two nights so we wouldn't have to sleep in an airport with our toddler son for two nights. But when we arrived in Ascusion last night we were told we'd have to pay $*** for * visas in order to enter the country and stay at our hotel. No one had informed us we'd need visas for a layover. We didn't have the money, so we we're unable to check into the hotel and our airline ended up re-routing us to Chile instead of keeping us at the Ascusion airport for ** hours. We'd like to be refunded for our hotel booking as we weren't able to use it through no fault of our own.
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Customer service issue
Reported by GetHuman-moralynn
Nov 16th, 2018 - 3 mons ago
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GetHuman-moralynn started working on this issue
Nov 16th, 2018 9:47pm