I just got to my yoga retreat and found out that there is a *% surcharge when paying wi...
GetHuman-talyaya's customer service issue with Booking.com from November 2018
Help with my Booking.com issue
The issue in GetHuman-talyaya's own words
I just got to my yoga retreat and found out that there is a *% surcharge when paying with credit card that was stated nowhere so I have to pay more than I expected if it was noted in the booking process that I will have to pay at the location with a *% extra charge I would have brought enough cash with me. But the fact that it wasn’t communicated anywhere is indeed frustrating especially when booking a vacation that is supposed to relax and work against stress. In addition when I asked about the free Thai massage and raiki massage when booking a * day retreat I was told that I will not get these massages because I booked through booking.com. If I had known that it will be such a disadvantage by booking with booking.com I would have booked with the healing center directly. I’m upset especially because this place seems great and I was so looking forward to my massage but it made my first impression and experience terrible because of the disadvantage I am getting through booking with booking.com and the lack of communication about the *% Credit Card surcharge. I am expecting booking.com to discuss this with the Wunderland healing center and provide the guests the same free treatments or at least make an exception and make a note to include it in the description on booming.com. Alternatively I expect a refund of **€ which is the cost of the Thai Massage aabd the raiki treatment. This is not how I imagined I would start my retreat.
GetHuman-talyaya did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-talyaya fixed the problem
It was simply a mistake, I got my two treatments which were amazing! This place is truly a wonderland. The manager cane to talk to me immediately. The staff is very nice and helpful.
Please help with my Booking.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Booking.com customer problems.
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Booking.com
Customer service issue
Reported by GetHuman-talyaya
Nov 14th, 2018 - 4 years ago
I have an issue with Booking.com too
Fixed
GetHuman-talyaya shared how to fix
Seen by 8 customers so far
Similar issue to 6697 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-talyaya started working on this issue
Nov 14th, 2018 2:52pm
GetHuman-talyaya confirmed the issue is fixed. Hooray!
Nov 17th, 2018 3:40pm
Moving? Set Up Services in 1 Call
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians