I just got to my yoga retreat and found out that there is a *% surcharge when paying wi...

GetHuman-talyaya's customer service issue with Booking.com from November 2018

Help with my Booking.com issue
The issue in GetHuman-talyaya's own words
I just got to my yoga retreat and found out that there is a *% surcharge when paying with credit card that was stated nowhere so I have to pay more than I expected if it was noted in the booking process that I will have to pay at the location with a *% extra charge I would have brought enough cash with me. But the fact that it wasn’t communicated anywhere is indeed frustrating especially when booking a vacation that is supposed to relax and work against stress. In addition when I asked about the free Thai massage and raiki massage when booking a * day retreat I was told that I will not get these massages because I booked through booking.com. If I had known that it will be such a disadvantage by booking with booking.com I would have booked with the healing center directly. I’m upset especially because this place seems great and I was so looking forward to my massage but it made my first impression and experience terrible because of the disadvantage I am getting through booking with booking.com and the lack of communication about the *% Credit Card surcharge. I am expecting booking.com to discuss this with the Wunderland healing center and provide the guests the same free treatments or at least make an exception and make a note to include it in the description on booming.com. Alternatively I expect a refund of **€ which is the cost of the Thai Massage aabd the raiki treatment. This is not how I imagined I would start my retreat.

GetHuman-talyaya did not yet indicate what Booking.com should do to make this right.

How GetHuman-talyaya fixed the problem
It was simply a mistake, I got my two treatments which were amazing! This place is truly a wonderland. The manager cane to talk to me immediately. The staff is very nice and helpful.
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Booking.com

Customer service issue
Reported by GetHuman-talyaya
Nov 14th, 2018 - 4 years ago
Fixed
GetHuman-talyaya shared how to fix
Seen by 8 customers so far
Similar issue to 6697 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-talyaya started working on this issue
Nov 14th, 2018 2:52pm
GetHuman-talyaya confirmed the issue is fixed. Hooray!
Nov 17th, 2018 3:40pm

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