Reference: ***********I booked Sage Hotel for a conference to be held on *st & *nd Dece...

GetHuman1542590's customer service issue with Booking.com from November 2018

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The issue in GetHuman1542590's own words
Get a refund ... Reference: ***********I booked Sage Hotel for a conference to be held on *st & *nd December at that venue.*The organisers postponed the conference by a week and I am unable to attend the new time slot.*When I have enquired about a partial refund I get conflicting replies.*Sage originally said that I would get one night back.*I was referred to them by Booking.com as the venue had the payment already.*Sage now say that it is entirely up to Booking.com.*I noted that there was no refund stated, but did not count on the organisers changing dates, and I went with Booking.com as a long time user, and there was an extra special offered at the time.*Do I have any chance of a partial repayment at least?*What do I want Booking.com to do? Can the venue be contacted regarding my initial offer of one night refund?*I am in Australia and your robot does not recognise the cell phone number I gave.*Kerry McKenzie
I booked in good faith - have always been able to cancel a booking previously
Contacting me, or arranging a refund between themselves and the venue
Years - hero status apparently!
Have rung the venue - as detailed above
I have an issue with Booking.com too
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Customer service issue
Reported by GetHuman1542590
Nov 12th, 2018 - 4 mons ago
I have an issue with Booking.com too
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Seen by 4 customers so far
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Timeline
GetHuman1542590 started working on this issue
Nov 12th, 2018 1:57am