Dear Sir*Madam, I have booked * hotels in Gran Caneria. * hotel from, *th March until...

GetHuman1529093's customer service issue with Booking.com from November 2018

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The issue in GetHuman1529093's own words
Dear Sir*Madam, I have booked * hotels in Gran Caneria. * hotel from, *th March until **th March ****. The second hotel is from **th March until **rd March ****. First hotel is in the north of the island and the second is in the south. Both hotels are booked under ‘ FREE CANCELLATION ‘ which I have done many times with booking . Ciao. Now, all I get is cancellation ‘s from both hotels, why ? I really am angry with this poor service, and each time I book these hotels the price goes up !!!! Very frustrating. It states no payment is required and no card details are required. I have always paid at the hotel and therefore do not expect hotels to secure my bookings by taking money from my account. The hotels Code numbers are: hotel Aloe Canteras, ****. And Beverly park hotel, ****. I hope you will sort out this mess and speak with these hotels as I can not get an answer. If I do not get an answer soon I will go to anther booking site as I am not happy with your service, regards, Antonio Lombardi. Email: B*****@***.com
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Booking.com

Customer service issue
Reported by GetHuman1529093
Nov 9th, 2018 - 10 mons ago
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GetHuman1529093 started working on this issue
Nov 9th, 2018 12:57pm