I have become sick while traveling in Ireland and need to cancel the following booking...

GetHuman1528394's customer service issue with Booking.com from November 2018

Help with my Booking.com issue
The issue in GetHuman1528394's own words
Cancel the future booking shown in the details under THE PROBLEM - IN DETAIL. ... I have become sick while traveling in Ireland and need to cancel the following booking: confirmation number ****.***.***, pin **** (Pery's Hotel, Limerick, Ireland check-in *****, check-out ********. Please confirm the cancellation and the cost of cancellation.*Richard Patton**I have no access to a phone. My only communication is via my email address through a laptop.

GetHuman1528394 did not yet indicate what Booking.com should do to make this right.

How GetHuman1528394 fixed the problem
On second thought, my situation is not completely resolved. I did get through to *****@***.com, direct. The cancellation of a future reservation was done. What is still up in the air is whether booking.com will waive the cancellation penalty even though my need to cancel is involuntary (illness during the trip). The accommodation itself has told me they will waive any penalty if booking.com generates a link to them indicating that they will, too.
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Booking.com

Cancel a future booking
Customer service issue
Reported by GetHuman1528394
Nov 9th, 2018 - 3 years ago
Fixed
GetHuman1528394 shared how to fix
Seen by 13 customers so far
Similar issue to 6522 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman1528394 started working on this issue
Nov 9th, 2018 7:27am
GetHuman1528394 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 4:53pm

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