Hello*I booked a room for a hostel in Malaga which is called solymel hostal and becaus...

GetHuman1491382's customer service issue with Booking.com from November 2018

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The issue in GetHuman1491382's own words
Hello*I booked a room for a hostel in Malaga which is called solymel hostal and because I received no confirmation i kept triying and trying over and over again and accidentally booked three nights I think all on the **th of December where as I only want one night in ** th of December. The thing is why I kept doing over again was because I received no confirmation from the website saying you have now successfully booked yr room. All I saw was my bank details for a very split second. I would also like to know where you have obtained my bank details from as I certainly know I've not given them to you. So I'd like to know if you'd be so kind to explain I'd be very grateful. I've tried yr website to cancel the extra nights and I can't because I have no confirmation code . Please would you help me with this problem I have as if I was to pay €*** that would be almost all of my spending money for the holiday and would really mess my holiday up. I'm disabled and really need this holiday.**Kind Regards**Lisa Davis

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Customer service issue
Reported by GetHuman1491382
Nov 4th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6377 others
0 customers following this


GetHuman1491382 started working on this issue
Nov 4th, 2018 2:30pm

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