Booking PIN *****We arrived yesterday. No we one was here to book us in to take payment...

GetHuman-gjboults's customer service issue with Booking.com from November 2018

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The issue in GetHuman-gjboults's own words
Booking PIN *****We arrived yesterday. No we one was here to book us in to take payment so my husband rang and the owner gave us the pin code to enter the building. Then later he emailed us at *.**pm to say his brother would come to collect payment. My husband emailed back at ****pm to say dont bother, we are in bed. *Also, we are not happy. Firstly we had no idea this was a hostel, not hotel as it states. Couldnt hang towels as the rails are hanging loose from the walk, no hanging rods in wardrobes. Door handles loose. I locked myself in the bathroom this morning and couldnt get out. Broken door ***** and hinges, not to mention main door rattled from the wind. My husband had to push a magazine under the door. One only power point in the room with a powerboard on the floor running all the electric equipment and the t.v. works only for netflix. Cant get t.v. stations. Hard bed.*Needless to say, it is now **** the next day and we are still waiting for someone to take payment.*We still have * nights but because we are not happy, we want to leave and find other accommodation but dont want to be charged for the * nights as this is not acceptable.*Can this be cancelled without fees please considering all of the above?*Can you reply ASAP.*Regards Juliane Boulton
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Booking.com

Customer service issue
Reported by GetHuman-gjboults
Nov 3rd, 2018 - a mon ago
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GetHuman-gjboults started working on this issue
Nov 3rd 8:20pm