We arrived at the duke rooms in Westminster London.*We asked to check out the room befo...

GetHuman1473089's customer service issue with Booking.com from November 2018

2 views
 | 
6318 similar
 | 
0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman1473089 to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1473089's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1473089 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman1473089's own words
We arrived at the duke rooms in Westminster London.*We asked to check out the room before we paid thank god. The room was dark dreary and wreaked of mold and mildew.*I am deathly allergic to mold and my husband is asthmatic. I attempted to explain to manager and he said we need to pay for a night. We refused and left. They made me feel unsafe and scared. They took a copy of my husbands license which I didn’t like! We grabed a cab and found another hotel.*I am really shocked that your company promotes this inn. You rate it a *.* *It should be a *.* maybe??*We have stayed at two beautiful places from your site already on this trip.*This one is unhealthy and way overpriced for the condition of the room!*I don’t want to waste one cent of my hard earned money on this misrepresentation!
GetHuman1473089 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman1473089 fixed the problem
We are waiting for GetHuman1473089 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Booking.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1473089 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman1473089
Nov 2nd, 2018 - a mon ago
I have an issue with Booking.com too
Not resolved
Seen by 2 customers so far
Similar issue to 6318 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1473089 started working on this issue
Nov 2nd 8:01pm