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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-evelayne's own words
I was still planning my trip and booked a room as it was showing there was only one room left and I didn’t have to pay for the reservation. However, I had to change the day I’ll be in jasper because of my baby. When I canceled the booking a few minutes latter I received the information that I had to pay for the room anyway.*Please, I would really appreciate if you can refund me the amount I was charged, so I can afford to go another day. (Notice the cancellation was done the same day, just few minutes latter).
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