I made two cancellations during the allowed timeframe, and my credit card was still cha...

GetHuman1470436's customer service issue with Booking.com from November 2018

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The issue in GetHuman1470436's own words
I made two cancellations during the allowed timeframe, and my credit card was still charged holdings. While I was refunded the majority, because of the exchange rate, I am still missing money, and the *-dollar charges were not refunded. I was not aware that the hotel would still charge my card as I cancelled within the allowed timeframe and the website only says the card will NOT be charged unless outside the cancellation policy.
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Booking.com

Customer service issue
Reported by GetHuman1470436
Nov 2nd, 2018 - a mon ago
I have an issue with Booking.com too
Not resolved
Seen by 6 customers so far
Similar issue to 6306 others
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Timeline
GetHuman1470436 started working on this issue
Nov 2nd 1:52pm