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The issue in GetHuman-mamiekre's own words
I booked * rooms at Loews Ventana Canyon Resort for Dec **-**. (Confirmation **********) I was very careful to select only fully refundable rooms as we were trying to put together a family holiday vacation but weren’t sure our son and family could get off work. It turns out, he cannot so this morning I cancelled. I was beyond distraught to see I was charged for one of the rooms. We are not wealthy and this would be a tremendous loss for us. I am urging booking.com to Please refund this booking in full.
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