I RECENTLY BOOKED A * NIGHT BREAK IN OXFORD FOR WHICH YOU PROMISED TO REFUND £** TO MY...

GetHuman-barrylam's customer service issue with Booking.com from October 2018

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The issue in GetHuman-barrylam's own words
I RECENTLY BOOKED A * NIGHT BREAK IN OXFORD FOR WHICH YOU PROMISED TO REFUND £** TO MY CARD. AFTER SPEAKING TO A PREVEOUS USER OF THE HOTEL I DECIDED TO CHANGE MY BOOKING TO A NEW PROPERTY IN OXFORD FOR THE SAME DATES. UNFORTUNATELY THE £** OFFER HAD EXPIRED.*THEN I RECEIVED THE SAME OFFER THROUGH THE POST ** HOURS AFTER I MADE MY CHANGE OF DESTINATION AND BECAUSE I HAD ALREADY BOOKED I LOST OUT AGAIN WHICH SEEMS PAR FOR THE COURSE FOR THE MANY BOOKINGS I HAVE MADE WITH YOU. *IF YOU REALLY WANT TO REWARD LOYAL CUSTOMERS KEEP THE OFFERS OPEN.*BARRY
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Booking.com

Customer service issue
Reported by GetHuman-barrylam
Oct 21st, 2018 - 25d ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-barrylam started working on this issue
Oct 21st 1:49pm