I cancelled my reservation at Hotel Lomas Del Volcan in Costa Rica in September. The...

GetHuman1375644's customer service issue with Booking.com from October 2018

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The issue in GetHuman1375644's own words
I cancelled my reservation at Hotel Lomas Del Volcan in Costa Rica in September. The cancellation deadline is February **** per booking. com. *I made the booking through Booking .com because the reservation could be cancelled and my deposit of $***.** returned. Since Booking.com acted as my agent. as of today **********, My deposit has not bee returned.I spoke to a Booking.co customer service agent. She was polite but offered no help.
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Booking.com

Customer service issue
Reported by GetHuman1375644
Oct 19th, 2018 - a mon ago
I have an issue with Booking.com too
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Seen by 2 customers so far
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Timeline
GetHuman1375644 started working on this issue
Oct 19th 2:38pm