I booked for a * day stay through Booking.com at the Quality Inn in Sarasota, FL...

GetHuman-mwillya's customer service issue with Booking.com from October 2018

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The issue in GetHuman-mwillya's own words
I booked for a * day stay through Booking.com at the Quality Inn in Sarasota, FL (**********-*****-****) After booked I read the reviews and saw that the hotel has had roaches and ants, both that I am terribly allergic to. I ask that the full amount of $***.** be credited to my account. Unfortunately, one should review the comments first before making a reservation. Also, an insurance incentive was never mentioned in the booking. I called the hotel and referred me to your website. I am VERY DISAPPOINTED om Booking.com customer service.
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Customer service issue
Reported by GetHuman-mwillya
Oct 17th, 2018 - 3 mons ago
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GetHuman-mwillya started working on this issue
Oct 17th, 2018 10:52pm
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Oct 17th, 2018 10:52pm