I booked a hotel but when I get there they told me there are no reservations for me.*I...

GetHuman-mizukinu's customer service issue with Booking.com from October 2018

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The issue in GetHuman-mizukinu's own words
I booked a hotel but when I get there they told me there are no reservations for me.*I got confirmation mail so there were no doubt but they said they never received booking from you guys.*I am so disappointed to booking.com which I have used many times.*This time they had * rooms open for us so we are staying tonight, however if they were full....*What is booking?*What is confirmation text or email?
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Booking.com

Customer service issue
Reported by GetHuman-mizukinu
Oct 13th, 2018 - a mon ago
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GetHuman-mizukinu started working on this issue
Oct 13th 2:42am