I booked a hotel last night for my daughter and in the information space stated that I...

GetHuman1334694's customer service issue with Booking.com from October 2018

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The issue in GetHuman1334694's own words
I booked a hotel last night for my daughter and in the information space stated that I would not be there to check in. Now the hotel is saying that I have to be there to present the credit card that I used to book it online. I can not be there, as I indicated at booking. Confirmation * is ********** pin ****. Please contact me ASAP to clear this up, so my credit card can be charged and she can check in. Thank you! Susan Phaneuf
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Booking.com

Customer service issue
Reported by GetHuman1334694
Oct 12th, 2018 - 2 mons ago
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Seen by 2 customers so far
Similar issue to 5571 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1334694 started working on this issue
Oct 12th 8:15pm