I booked a room in New York City last weekend from Fri Oct. *th- Mon Oct. *th. Confirm...

GetHuman1317168's customer service issue with Booking.com from October 2018

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The issue in GetHuman1317168's own words
I booked a room in New York City last weekend from Fri Oct. *th- Mon Oct. *th. Confirmation Number: ********** at the Millenium Hilton. I arrived at the Hilton and was told that they had no record of my reservation. I was informed that because I booked through a Third Party, that there was no record of my booking. I was also told that I would not be charged. It was extremely inconvenient to be stuck in NYC with no place to stay. Beyond that, I am looking at my current credit card statement and I have been charged! Please rectify this issue.
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Booking.com

Customer service issue
Reported by GetHuman1317168
Oct 11th, 2018 - a mon ago
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Seen by 1 customer so far
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Timeline
GetHuman1317168 started working on this issue
Oct 11th 4:24am