Hi I spoke to Erica yesterday about my booking reservation with a hotel in Dubai they h...

GetHuman1221903's customer service issue with Booking.com from September 2018

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The issue in GetHuman1221903's own words
Hi I spoke to Erica yesterday about my booking reservation with a hotel in Dubai they have charged the full amount from my account. Yet they are telling me to pay an extra ** AED for tourist fee but that’s included in the room I’ve booked! I got a call from an agent telling me they email the hotel who have email this to there finance department and now I got an email today in the morning telling him they charged me ****AED but that’s wrong because if they did them they would take out £*** not£*** I am really frustrated and annoyed right now please can you help or call me if needs be ***********
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Booking.com

Customer service issue
Reported by GetHuman1221903
Sep 28th, 2018 - 23d ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1221903 started working on this issue
Sep 28th 10:26am